Privacy and Cookies Policy – Santana Cowork

Who We Are

Santana Cowork is a coworking space located in Rua Machado dos Santos 11 2B, 2410-128 Leiria, Portugal, providing flexible workspaces, dedicated desks, and services that promote productivity, creativity, and collaboration.
Our website address is: https://santanacowork.com.

Santana Cowork is committed to protecting the privacy of its members, visitors, and website users, in full compliance with the General Data Protection Regulation (GDPR) of the European Union.

This Privacy Policy explains how we collect, use, store, and protect your personal data, ensuring transparency and respecting your rights as a data subject.

Data Controller

The collection and processing of your personal data are the responsibility of Santana Cowork, which determines what data is collected and ensures that only the information strictly necessary for each purpose is requested and processed.

What Data We Collect

Santana Cowork only collects personal data necessary to provide and manage its services effectively.
Depending on the type of interaction, we may collect:

  • Contact forms: Name, email address, and phone number (optional), to respond to inquiries or schedule visits.
  • Membership or booking requests: Name, contact details, company or freelancer information, and billing details, to process subscriptions or issue invoices.
  • Event participation: Name, email, phone number, company or project, for event registration and communication.
  • Newsletter subscription: Name and email address to send news and updates about Santana Cowork.

We do not collect or process sensitive data unless strictly necessary and with explicit consent.

How and When We Collect Data

Personal data is collected directly through our website, social media forms, by email, phone, or in person, always with the user’s consent.
All data is stored securely and processed only by authorized personnel who are aware of and committed to GDPR compliance.

Purpose of Data Collection

Personal data is collected and processed exclusively for legitimate purposes, such as:

  • Managing coworking memberships and access;
  • Processing invoices and administrative communication;
  • Organizing events and sending relevant information;
  • Maintaining and improving the quality of our services;
  • Sending newsletters, marketing updates, or invitations (only with prior consent).

Data Retention Period

Data is retained only for the period necessary to fulfill the purpose for which it was collected:

  • Client and billing data are kept for 10 years (legal accounting requirement).
  • Event or visit registration data are anonymized or deleted after the event unless consent is given for future contact.
  • Newsletter subscription data is retained until the user requests removal via the unsubscribe link included in every email.

Data Sharing with Third Parties

Santana Cowork may engage third-party providers to deliver certain services (e.g., accounting, IT, marketing tools). These partners may have limited access to personal data strictly for the contracted purpose and are required to comply with GDPR confidentiality and security obligations.

Santana Cowork does not sell or share your data with third parties for commercial purposes.

International Data Transfers

Santana Cowork does not transfer personal data outside the European Economic Area.
If in the future such a transfer is necessary, we will ensure full compliance with GDPR and inform you beforehand, ensuring that the receiving entity guarantees an equivalent level of protection.

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data;
  • Request correction or deletion of your data;
  • Restrict or object to data processing;
  • Withdraw consent at any time;
  • Request data portability.

To exercise your rights, please contact us at community@santanacowork.com.

Marketing and Communication

Santana Cowork may contact you by email or phone to share news, promotions, or events, only if you have given explicit consent.
You can withdraw this consent at any time by contacting community@santanacowork.com or by clicking “unsubscribe” in our emails.

Cookies

Cookies are small text files stored on your device when visiting our website. They improve navigation, performance, and user experience and help us analyze website traffic.
Santana Cowork uses cookies for the following purposes:

  • Website performance and analytics (e.g., Google Analytics)
  • Social media integration (e.g., Facebook Pixel, Instagram Embed)
  • Marketing optimization (e.g., Google Ads, Meta Audience Tools)

You can manage or disable cookies in your browser settings at any time, though this may affect certain website functionalities.

Security Measures

Santana Cowork applies technical and organizational measures to ensure the confidentiality, integrity, and availability of all collected data, preventing unauthorized access, loss, or misuse.

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